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AI Customer Service Agent
A GPT-4o support agent that resolves 80% of incoming tickets on its own. Trained on product documentation, past tickets and the internal knowledge base: on-brand and always available.
- 80%
- tickets resolved automatically
- 12 sec
- response time, was 4 hours
- -60%
- support cost in year 1
The challenge
The support team was flooded with repetitive questions. Average response time was 4 hours, customer satisfaction was low and staffing costs were high.
Our solution
A RAG pipeline over the full knowledge base, GPT-4o with function calling for CRM actions and automatic escalation to a person for complex cases.
The results
- 80% of tickets resolved fully automatically
- Response time from 4 hours to 12 seconds
- Customer satisfaction (CSAT) +22%
- Support cost -60% in year 1
- Available 24/7 in 3 languages
- Human escalations down 75%